Celtabet Privacy Policy – your data is completely safe with us

Celtabet (referred to as "we", "us", or "the Platform") is an online Sports Betting platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to the Celtabet website, mobile app, and all related services ("Services").

The foundation of our Privacy Policy is simple — your data belongs to you. Celtabet never sells your personal information to any third party. We only use the data necessary to improve our services and meet legal obligations.

This privacy policy has been prepared in accordance with Bangladesh's Digital Security Act and international GDPR guidelines.

Celtabet collects various types of information from different sources. The following is a detailed breakdown of what is collected and how:

A. Information you provide directly

The information you provide directly includes:

B. Automatically Collected Information

Some information is collected automatically while you use Celtabet:

• Device Information: Device type, operating system, browser version
• IP address: For approximate location detection and security purposes
• Session data: Login time, session duration, and page visits
• Betting History: All your bets, amounts, and outcomes
• Transaction logs: Records of all deposits and withdrawals

C. Information received from third parties

In some cases, we verify information through trusted sources — such as transaction confirmations from payment gateways and KYC data from identity verification services. This information is used solely for verification purposes.

Celtabet uses your data only for specific, transparent purposes. We never use your information for anything unnecessary. The main purposes are outlined below:

• Account Management: To support registration, login, password recovery, and account security
• Identity Verification: To complete the KYC process and verify age (enforcing the 18+ policy)
• Transaction processing: To process deposits, withdrawals, and bonus distributions accurately
• Customer support: To resolve support tickets, complaints, and inquiries
• Platform Improvement: To analyze user experience and improve service quality
• Security & fraud prevention: To detect and prevent suspicious activity
• Legal Obligations: Retaining and providing information as required by regulatory authorities
• Personalized Experience: To send you notifications and offers based on your preferences (subject to your consent)

Celtabet never sells your data to third parties. However, in certain limited circumstances, data may be shared on a restricted basis:

When Your Information May Be Shared

• Payment processor: Only the minimum necessary information is shared to process transactions with bKash, Nagad, Rocket, or your bank. This information is not used for any purpose beyond the payment.
• Identity Verification Services: Trusted third-party services are used for the KYC process, all of which operate under strict confidentiality agreements.
• Law enforcement: Information may be disclosed when required by a court order or a lawful request from a government authority.
• Anti-money laundering: Reporting data to regulatory authorities for the prevention of financial crime may be mandatory.

What is never shared

• Selling data to advertising companies
• Inclusion of data in broker lists or marketing databases
• Using data for the commercial interests of unrelated third parties
• Transfer of personal data to social media platforms

Celtabet uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Cookie type

Cookie controls

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect certain platform features — such as staying logged in or retaining your saved preferences.

Celtabet retains your data only for as long as necessary to provide services and meet legal obligations.

• Active account: All data is retained for as long as your account remains active
• Transaction records: Retained for a minimum of 5 years in accordance with financial regulations
• KYC documents: Retained for up to 5 years after account closure
• Betting History: Deleted 3 years after account closure
• Support Conversations: Deleted 2 years after resolution
• Inactive Accounts: Data is archived after 2 years of inactivity

Celtabet believes you have full rights over your own data. Under international privacy law, you are entitled to the following rights:

• Right to know: You can find out exactly what data we hold about you
• Right of access: You can request a copy of all your stored data
• Right to rectification: You can update any incorrect or outdated information
• Right to erasure: Under certain conditions, you can request that your data be deleted
• Right to restrict processing: You can restrict the use of your data for specific purposes
• Right to portability: You can request a copy of your data in a machine-readable format
• Right to object: You can object to your data being used for marketing or analytics purposes

To exercise any of these rights, contact us at support@celtabet.ws. We aim to respond within 30 days.

Celtabet uses industry-standard security technology to protect your data. Our security infrastructure operates on multiple layers:

• SSL/TLS encryption: All data transmitted via the website and app is protected with 256-bit encryption
• Database Encryption: Stored data is encrypted using AES-256 technology
• Two-factor authentication (2FA): Option to enable an extra layer of security at login
• Firewall protection: Unauthorized access is blocked by an advanced web application firewall
• Regular Security Audits: Systems are regularly audited by independent third-party experts
• Data Backup: Data is backed up across multiple secure servers

Celtabet strictly prohibits the use of its services by anyone under 18. We do not knowingly collect any personal information from minors.

• Date of birth verification is mandatory at registration
• Additional age verification documents may be requested in suspicious cases
• If an underage account is identified, it is immediately suspended and all associated data is deleted

If a parent or guardian believes their child has created an account on Celtabet, please contact us immediately at support@celtabet.ws. We will act promptly.

Celtabet may update this Privacy Policy when necessary. Users will be notified of any changes through the following methods:

• An update notice will be sent to your registered email
• A pop-up notification will be shown when you access the platform
• The "Last updated" date at the top of this page will be changed

For significant changes, you will be notified at least 14 days before they take effect. Continued use of the service after any changes constitutes acceptance of the updated policy.

For any privacy-related questions, concerns, or complaints, please get in touch with us:

• Email: support@celtabet.ws
• Subject Line: Send with subject line "Privacy Request"
• Response time: Usually within 24–48 hours